This article explains how library administrators and maintenance managers can identify and release locked AODocs documents.
Locked documents are AODocs documents that contributors can't edit. AODocs locks items to prevent conflicts when users perform actions on documents or files.
When does AODocs lock documents?
AODocs locks documents in these situations:
- when a user has opened the document properties tab in edit mode and hasn't yet saved their changes
- when a user has opened a Microsoft Office file:
- in Google Drive with the Smartbar installed
- using the Open in Microsoft Office feature in the AODocs user interface
Important: Locked documents are not displayed when using:
– UFO, learn more: UFO: Manage locked and cached files
– the check-out feature
– the AODocs Retention Module, which locks documents that are in their retention period
Note: If you're running custom scripts with administrator privileges that performs modifications on your document, the document will be locked by [system].
Release locked documents
Administrators and maintenance managers can release locked documents. Learn more: What are roles?
1. Access the library administration.
2. Select Locked documents in the left panel. A list of the documents that are currently locked is displayed.
For each document you can see:
- the Document ID and the Title of the document
- the Expiration column: the date and time the lock will be released automatically
- the Lock Owner column: the user who locked the document
3. To release a locked document, click Release.
Note: When you release a document, the user who locked it is not notified of the change.