Attachments are files that are attached to AODocs documents. Attachments can be stored in:

• Google Drive – the attachments in your library are stored in the Google Drive associated with the storage account of your library (all types of library)
• Google Cloud Storage – the attachments in your library are stored in one or more Google Cloud Storage (GCS) buckets (Document Management libraries only)

Learn more: What are attachments?

Note: You can download non-Google attachments directly to your device. To download Google file attachments, you must convert to a downloadable format first.

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Download attachments from AODocs documents or views

1. Open a document in any type of library, then select Download Attachment in the More actions menu.

2. Alternatively, in a view:

• in a Team Folder or Secured Folder, select a document and then select Download Attachment in the More actions menu

Downloading an attachment in a Secured Folder

• in a Document Management library using Google Drive storage, select a document with one or more attachments, open the Attachments panel and then press the Download button next to the attachment you want to download

Downloading an attachment in a Document Management library using Google Drive storage

3. If the file is a non-Google file, the file downloads to your computer immediately.

4. If the file is a Google file (Google document, spreadsheet, presentation or drawing), a pop-up opens. Select the format you want to download the file as. Press Download. The file downloads to your computer.

Download attachments from the advanced viewer

Note: In libraries using Google Drive storage, the advanced viewer is embedded in AODocs documents. In libraries using Google Cloud storage, the advanced viewer opens in a new tab. Learn more: Preview attachments.

1. Preview a document in the advanced viewer. 

2. Press the Download button. 

• In libraries using Google Cloud Storage, the file is downloaded immediately.

• In libraries using Google Drive storage, select Original document or PDF in the drop-down menu. Then press the Download button. Your attachment is downloaded.

Download email file attachments from the advanced viewer

If you're viewing an email file (EML or MSG) with attachments in the advanced viewer, you can open its attachments in a new tab and download the attachments in their original format or as PDF files. 

1. Preview an email file in the advanced viewer. Learn more: Preview attachments.

2. Press the attachments button. 

3. Select the required attachment from the drop-down menu. It opens in a new tab, in the advanced viewer. 

4. Press the download button. 

5. Select Original document or PDF in the drop-down menu.

6. Press the Download button. Your attachment is downloaded.