Publishing a link to an attachment in Document Management
Shaw has a need to used a published link to attachments within a Document Management library. Our customer service organization uses their controlled documents as help documents for their Customer Service Agents. These agents access the documents in real time while on service calls with customers using a program called Vimago. The Vimago program requires a "web published" link to be able to access a Google document.
Using Google Drive, this is simple. Using Google Drive documents controlled by AODocs, the web published link does not exist. We need the web published link (similar to the feature available in Team Folders and Shared Folders) in Document Management libraries.