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Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

AODocs module

The section of AODocs where the incident happens

Priority

Request priority

Steps to reproduce the incident

Please provide the detailed way to reproduce the incident or screencast your issue (possible at the bottom of the form).

Date of incident

Time of the incident

e.g. "10:03 AM PST" or "23:15 CET". Please be as precise as possible (do not forget the timezone) for us to check in our logs.

AODocs Library Name or ID

The library on which the incident is happening.

AODocs Url impacted

The url where you face the incident.

Chrome Version

The version of the Chrome browser. Quick access: chrome://version/

Extension Version

Available at chrome://extensions/

Migration type

The type of migration you perform with the AODocs Migration Tool

Link to the configuration files and the log files

Please provide the links to the .xml configuration file and .log logs files of the affected import. You can upload them in Google Drive and share them to support-team@aodocs.com and provide the link here. OR You can also directly upload the files in the attachment section of this ticket form.

Attachments

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