DocuSign Connector User Guide

Docusign offers an electronic signature system for files stored online.
The Docusign connector lets you use DocuSign electronic signature features directly from an AODocs workflow.

 Prepare and send a document for e-signature
 Sign a document
 Cancel a file sent for signature
 Monitor your document signature status
           Completed: your file has been signed by all signees
           Declined: at least one signee declined to sign the file
           Voided: you or someone of your organization voided the document
           Error: an error occurred during the signing process


Prepare and send a document for e-signature

As a contributor of a library:

1. Open your AODocs document.

2. Enter the name and email of the signees in the properties.


3. Create, upload or import the attachment to be signed.

Tip: You can configure an AODocs template as a default attachment.

– The following file types are supported by the AODocs-DocuSign connector: PDF, Microsoft Word .docx and Google Docs.
– If you attach several attachments to your document, DocuSign will send only the first attachment of a supported format for signature.

4. The attached file must contain anchors. DocuSign uses these anchors to identify where to add the signee’s name, the signature and the date of signature on the file.
For each signee X, make sure your file contains these anchors:

  • #sigNameX: signee’s name
  • #sigDateX: signature date
  • #sigSignX: signee’s signature

Tip: You can hide these anchors by putting them in the same color as the background of your document.


5. When you're ready to send the document for signature, press the Workflow action button and select Request signature, then validate your action.

AODocs sends your attached file to the DocuSign platform. DocuSign issues an email notification to the signees you specified in the properties, inviting them to review and sign the attached file.


6. Reload the document page.

  • The workflow state has moved to Awaiting Signature.
  • The properties Sign status and Status reason are automatically filled in and indicate that the attachment has been sent and delivered to the signees.


Sign a document

As a signee:

1. Open the DocuSign notification you received and press Review document.


2. Agree to the terms of use and press Continue.

3. Review the file and press Sign if you agree.

Note: The anchors are replaced with the signee’s name and the signature date.


4. Customize your signature and press Adopt and Sign.

5. Press Finish to confirm your signature.


6. Other options are available to signees:

  • Other actions > Finish later: put your signature on hold
  • Other actions > Print & Sign: sign your file manually (print it, sign it manually and upload it)
  • Other actions > Decline to Sign: reject the signature. The document will be marked as declined in AODocs.
  • Other actions > Assign to Someone Else: delegate the file signature to someone else by giving an alternative name and email address.

– After assigning to someone else, you can no longer view or sign the file.
– Replacing a signee in DocuSign doesn’t update the signee set up in AODocs in the document properties.


Cancel a file sent for signature

As a user who has been added to a DocuSign account, DocuSign lets you cancel a signature by voiding an envelope if the document hasn’t yet been signed by all signees.

DocuSign sends an email to all the signees when you void an envelope. The signees can no longer view or sign the file on the DocuSign platform.

Monitor your document signature status

DocuSign communicates progress of the signature process to AODocs. AODocs automatically updates the property Sign status in the document according to the information sent by DocuSign.

Completed: your file has been signed by all signees

When the last signee signs the file, the file is converted to a PDF by DocuSign and the signed PDF file is added to the AODocs document as an attachment.
The Sign status property is changed to Completed and the Status reason to Document signed.



Declined: at least one signee declined to sign the file

The DocuSign sender and the other signees receive a notification from DocuSign.

On the document page in AODocs, the Sign status document property changes to Declined. The Status reason property indicates the email address of the signee who declined to sign. 


Voided: you or someone in your organization voided the document

The DocuSign sender can cancel a file sent for signature. The DocuSign sender and the other signees receive a notification from DocuSign.

On the document page in AODocs, the Sign status document property changes to Voided. The Status reason property will indicate the reason the sender can enter when cancelling the signature.


Error: an error occurred during the signing process

AODocs changes the Sign status to Error.
The Status reason property can give you additional information:

Status reason


The specified Anchor Tab string was not found in the document. Anchor Tab String "#sigDate1" not found. The document is missing one or more of the anchors defined in section Prepare a document for e-signature.
The UserID does not have a valid membership in this account.

You don’t have a DocuSign account linked to your organization. Contact your library administrator.



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1 comment
  • Hi, could you provide a list of all the anchors that AODocs supports? For example, can I use #sigtitle1 and an anchor for just an open text field?

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