[video] How to authorize external users to access your libraries?

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  Louisa Brown

  November 14, 2017 23:20

  This would be more helpful if it specified if this was for Secure or Team Folders. My understanding is that this process is only necessary for Secure folders.

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  Thibault Mortier

  November 15, 2017 02:11

  Hello Louisa,

  Actually, this is required for both Secured Folder Libraries and Document Management Libraries. Thanks for raising the point.

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  Louisa Brown

  November 15, 2017 02:36

  Thanks for the quick response, Thibault. To clarify, do external users need to be added to the whitelist for both Team Folder and Secure Folder libraries? A bit confused, as the article below indicates that it's only necessary for Secure Folder libraries.

  https://support.aodocs.com/hc/en-us/articles/210039463-Share-your-Team-Folder-or-Secured-Folder-library-with-external-users

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  Thibault Mortier

  November 15, 2017 04:09

  Hi Louisa,

  Indeed, external users do not need to be whitelisted if you are sharing a library, a folder or a document from a Team Folder Library.
  For the other two types of libraries (Secured Folders and Document Management Library), whitelisting of the user, group or domain is always required.

  I hope it makes the situation clearer.

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